Cancellation & Refund Policy
Welcome to Shree Narayan Ganga Aarti. We value your trust and aim to make every experience smooth and satisfactory. This policy explains the terms for cancellations, rescheduling, and refunds for services booked on our website.
Effective date: 08 October 2025
1) Definitions
- Total Received: The full amount we received for your booking at the time of payment.
- Token for Slot Reservation: A non-refundable 10% portion of the Total Received that covers slot blocking, coordination, and administrative costs.
- Scheduled Time: The date & time confirmed in your booking.
- Dispatch: The point at which our crew/materials depart for the venue (includes any hired transport or advance setup work that requires travel).
- Arrival: When our crew reaches the destination/venue area or check-in point agreed in the booking.
2) Cancellation by Customer
- Cancellation ≥ 24 hours before the Scheduled Time: We will refund Refund = Total Received − 10% (non-refundable token).
- Cancellation < 24 hours before the Scheduled Time, or No-Show: No refund.
Example: If Total Received = ₹10,000 and you cancel 48 hours before, Refund = ₹10,000 − ₹1,000 (10% token) = ₹9,000.
3) Cancellation by Shree Narayan Ganga Aarti
- If we must cancel due to unforeseen circumstances, you will receive a 100% refund of the Total Received (no token deduction).
- We will notify you via email/SMS/phone as soon as possible and may offer rescheduling options where feasible.
4) Rescheduling (Customer-Requested)
- Allowed only if requested ≥ 15 days before the Scheduled Time, subject to availability. One-time reschedule without additional fee.
- Requests made < 15 days before the Scheduled Time are not permitted. You may cancel per Section 2.
- If the new slot is higher priced, the difference is payable. If lower priced, standard cancellation/refund rules apply for any later cancellation of the rescheduled slot.
5) Refund Process
- Refunds are processed within 5–7 business days from the date of confirmation of cancellation eligibility.
- Refunds are credited to the original payment method used during booking. Banking timelines may vary.
6) Force Majeure
Events beyond reasonable control (e.g., extreme weather, natural calamity, city/state-wide public restrictions or prohibitory orders, transport shutdowns, strikes, curfews, or other government/authority actions) are treated as Force Majeure.
- City/Area-wide orders affecting the event location (e.g., official curfew or ban) that prevent us from performing: we’ll first attempt to reschedule. If not possible, we’ll issue a full refund of the Total Received (no token deduction).
- Client-side/venue-specific law & order issues (e.g., access denied by venue management, local disputes at client’s venue, internal permissions not arranged):
- If informed before Dispatch and ≥ 24 hours before the Scheduled Time: treated as customer cancellation (Section 2) — refund after 10% token deduction.
- If our crew has already been Dispatched or has Arrived at the destination: No refund.
- Partial performance possible (e.g., shorter window allowed by authorities): we’ll propose a modified plan. If declined by the customer, it is treated as a customer cancellation under Section 2.
7) How to Cancel or Reschedule
8) Important Notes
- For customer-initiated cancellations made ≥ 24 hours before the Scheduled Time, the 10% token is non-refundable.
- Rescheduling is strictly allowed only if requested ≥ 15 days before the Scheduled Time (Section 4).
- In Force Majeure where authorities impose area-wide restrictions, no token deduction applies for refunds. In client-side/venue-specific issues after Dispatch/Arrival, no refund applies.
- Misuse, fraudulent activity, or violation of booking terms may lead to refusal of service and no refund.
9) Changes to this Policy
We may update this policy at any time without prior notice. Changes take effect immediately upon posting on this page, with the Effective Date shown above.
10) Contact Us
