Terms & Conditions
Last updated: 08 October 2025
1) Introduction
Welcome to https://bookgangaarti.com (“Website”), operated by Shree Narayan Ganga Aarti (“Company,” “we,” “our,” or “us”). By accessing or using the Website or booking our services, you agree to these Terms & Conditions (“Terms”). If you do not agree, please do not use the Website.
2) Eligibility & Accounts
- You must be legally competent to contract under applicable law (e.g., 18+ years in India).
- Information provided during registration/booking must be accurate, complete, and kept up to date. You are responsible for safeguarding your login credentials and for all activity under your account.
- Notify us immediately of any suspected unauthorized use or security breach.
3) Services & Bookings
- Our services include themed Ganga Aarti and related ceremonial arrangements as described on the Website or confirmed in your booking.
- Bookings are confirmed after successful payment and receipt of a booking confirmation. We may request additional information to fulfill your booking.
- Event timing, venue access, power, water, and other practical requirements must be arranged by you, unless explicitly included in your package.
4) Pricing, Taxes & Errors
- Prices are shown in INR and may be subject to applicable taxes/levies.
- We reserve the right to correct typographical or system errors related to pricing/availability. If a material pricing error occurs, we may cancel the booking and issue a full refund.
- Any add-ons, travel surcharges beyond agreed range, or extended durations requested by you will be billed additionally.
5) Payments
- You represent that you have the legal right to use the payment method provided. Payments are processed via trusted gateways (e.g., Razorpay).
- We receive order/payment status but do not store full card/UPI details on our servers.
- Bookings may require a token for slot reservation (non-refundable 10% of the Total Received) as detailed in our Cancellation & Refund Policy.
Billing Information
Billing Label: sushant
The Billing Label is used to identify and verify authorized payments made for your booking. Ensure your billing details match your payment credentials to avoid transaction delays.
6) Cancellations, Refunds & Rescheduling
This section summarizes key points. The full Cancellation & Refund Policy forms part of these Terms and controls in case of conflict.
- Customer cancellation ≥ 24 hours before the Scheduled Time: Refund = Total Received − 10% non-refundable token.
- Cancellation < 24 hours or No-Show: No refund.
- Rescheduling is allowed only if requested ≥ 15 days before the Scheduled Time, subject to availability (one-time, no extra fee; price differences apply).
- Force Majeure: Area-wide official restrictions preventing performance → attempt to reschedule; if not feasible → full refund (no token deduction). Client-side/venue-specific law-and-order issues after Dispatch/Arrival → no refund.
- Cancellation by us: If we cancel, you receive a 100% refund of the Total Received (no token deduction).
7) Venue Access, Permits & Conduct
- You must secure venue permissions, sound/light permits, and comply with local regulations. Access for setup/teardown must be timely.
- Safety, decorum, and lawful conduct at the venue are mandatory. We may refuse or discontinue services if safety or law-and-order concerns arise, or if the crew is obstructed/harassed.
- Damage to our equipment due to negligence or venue restrictions may be chargeable.
8) User Content & Reviews
- If you submit feedback, photos, or reviews, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for marketing/service improvement, unless you explicitly opt out in writing.
- You warrant that your content does not infringe any third-party rights or violate law.
9) Intellectual Property & Website Use
- All Website content, logos, graphics, and materials are our property or licensed to us. You may not copy, modify, distribute, or create derivative works except as permitted by law or with our written consent.
- You agree not to misuse the Website (e.g., attempt to hack, inject malware, scrape at scale, or disrupt services).
10) Disclaimers
The Website and services are provided on an “as is” and “as available” basis. We disclaim all warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Service availability may be affected by external factors (weather, civic restrictions, venue rules).
11) Limitation of Liability
To the maximum extent permitted by law, in no event shall Shree Narayan Ganga Aarti or its directors, employees, agents, or affiliates be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or other intangible losses. Our aggregate liability for claims arising out of or related to these Terms or your use of the Website/services shall not exceed the amount you paid for the relevant booking.
12) Indemnity
You agree to indemnify and hold harmless the Company and its personnel from claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Website/services, or violations at the venue attributable to you or your guests/vendors.
13) Third-Party Links
The Website may contain links to third-party sites or services. We do not control and are not responsible for their content or policies. Your use of third-party services is at your own risk.
14) Governing Law & Dispute Resolution
These Terms are governed by the laws of India and the courts at Varanasi, Uttar Pradesh shall have exclusive jurisdiction, subject to applicable consumer protection laws.
15) Changes to These Terms
We may modify these Terms at any time. Material changes will be reflected by updating the “Last updated” date above. Your continued use of the Website after changes become effective constitutes acceptance.
16) Contact Us
Note: These Terms are general information and do not constitute legal advice. If you operate in multiple jurisdictions or with international users, please consult counsel to tailor these Terms to your operations.
